Frequently Asked Questions

Big Picture.

Away We Globe is a luxury travel agency specializing in five-star accommodations and experiences around the world. We provide expert guidance and value, and our relationships with hotel owners and general managers result in added amenities, upgrades, and space clearing when it often appears impossible. We consider ourselves matchmakers, sharing firsthand knowledge to guide you to the perfect destination and property for you.

 

Hotels.

Booking hotels through Away We Globe is complimentary. In addition to preferred amenities, we often have access to exclusive partner rates for thousands of properties around the world. While we do not charge a fee for hotel bookings, we do collect an upfront deposit of $250 to make recommendations and provide multiple hotel quotes for a particular trip. We are always happy to book without deposit something specific that you already know you want and are simply looking to leverage our rates, amenities and/or relationships that you wouldn’t have access to by booking directly. This fee does not apply when engaging Away We Globe for full-service trip planning, described below.

 

Full Service.

When advising on a full itinerary, our planning fees are based on factors such as the length of the trip, number of travelers and/or destinations, unique circumstances, and notice period.

The minimum fee is $500 and covers two itinerary revisions, however a general guideline is between $150-$250 per day. An estimate will be provided during an initial trip consultation, and planning fees will be charged prior to beginning trip planning. Fees are non-refundable.

We do not take on partial trips.

 

Flights.

Our skilled air team excels at piecing together complicated flight requests. If anything goes awry, instead of spending your precious time on hold with the airline, they will assist in rebooking and rerouting as needed. 

We charge a ticketing fee of $50 per person domestic and $100 international. If your flight is canceled, delayed or changed due to causes out of your control, our assistance with re-booking is included. Voluntary changes will result in an additional fee of $50 per ticket, and are exclusive of any change fees or fare differences imposed by the airline. 

 

Villa, Yacht, and Private Jet Charters.

With respect to home rentals and chartering private planes and yachts, Away We Globe requests an upfront fee of $750 per rental or charter, which covers the extensive time to source vetted inventory from our partners. 

We do not work with rental websites such as VRBO or Airbnb and only use accredited local sources to preserve quality control.

 

Budgets.

We specialize in high-end travel and work mostly with five-star hotels & resorts, as well as equivalent boutique properties. Generally, these properties begin at $750-1,000 per room, per night for double occupancy. Full service trips typically begin at $1,000 per person, per day.

For full planning trips, our ground partners, for the most part, are not providing breakdowns for tours and transportation. On the rare occasion that they are willing to do so, we are happy to share this information.

Additional FAQs

  • Travel insurance, or signing a travel insurance waiver, is now a mandatory part of our planning process, to be purchased/signed upon payment of the first trip deposit. We do not handle insurance claims.

  • We only work with paid hotels as opposed to using points. If you intend to book any portion of your trip in that way, you agree to pay Away We Globe a booking fee in an amount equal to 10% of the nightly rate booked, before tax, for any hotels paid with points that we have recommended and/or are managing on your behalf. We only take on full service trips where we are managing all of the lodging.

  • Away We Globe reserves the right to charge a cancellation fee of $500 per trip should a highly curated trip get canceled due to any reason, or $250 for postponements and date changes.

  • We are available to assist with any requests that our clients may have, however last minute requests often result in increased research due to limited availability of lodging and services. As a result, there is an additional fee of $350 per trip for full-service planning when departure is within 60 days and $750 per trip when departure is within 30 days.

  • Excessive revisions to an itinerary and concierge services beyond reasonable expectations will result in additional charges, billed at $100 per hour.

  • Due to fraud blocks in place by many credit card companies, payment links will need to be processed directly by the client; all contracts need to be signed directly by the client. This may pertain to dining reservations, which require that clients pay a deposit to confirm the booking.